GHX, INC. CUSTOMER SURVEY

Location:

Customer:

Name of Person completing survey (optional)

Phone number (optional)

Please rate 1 thru 5

1- Poor 2 – Fair 3 – Good 4 – Excellent 5 - Outstanding

1) Product: 1 2 3 4 5

A. How would you rate the quality of our product ?

B. How well does your outside salesman respond to your needs?

C. How would you rate the performance of our products ?

D. How would you rate the value of our products ?

E. What other product lines would you like us to carry ?

2) Outside Sales Staff 1 2 3 4 5

A. How would you rate your outside salesman ?

B. How well does your outside salesman respond to your needs?

C. How often does your outside salesman call on you ?

D. How would you rate your outside salesman’s ability to help solve

problems ?

3) Inside Sales Staff

A . How would you rate our inside sales staff ?

B. How well does our inside sales staff respond to your needs?

C. How would you rate our inside sales staff’s ability to help solve

problems ?

D. Does our inside sales staff give you the attention that you deserve ?

Comments:

4) Delivery

A. How would you rate our on time delivery ?

B. How would you rate our delivery service ?

C. How would you rate the accuracy of our paperwork in relations to

the items delivered ?

D. How would you rate the packaging and condition of our products as

delivered ?

What could GHX, Inc. do to be a better vendor to you ?

Email to: rkinney@ghxinc.com

Or fax to: 713-842-2979